- UCOS NEW APPLICATION WIZARD INSTALL
- UCOS NEW APPLICATION WIZARD UPGRADE
- UCOS NEW APPLICATION WIZARD LICENSE
The services, Cisco Finesse Tomcat, Cisco Unified CCX Engine, and Cisco Unified CCX Database are in Stopped state on the second node.Ĭustomer Collaboration Platform in the same maintenance window and perform the upgrade on CiscoĬustomer Collaboration Platform first, followed by Unified CCX.Ĭustomer Collaboration Platform, unread and unhandled emails are downloaded from the mail server and added to Unified CCX. No agents are logged in to the second node. Switch version on the second node is complete: The new version, ensure that the following conditions are met until the If the contact center is expected to function with only the first node that is switched to In an HA deployment of Unified CCX, you must switch both the Unified CCX nodes to the newer version during the same maintenance Upgrade Unified CCX during off-peak hours or during a maintenance window to avoid service interruptions. Before you upgrade, configure the domain name and DNS server IPs and ensure the forward and reverse lookupsĭo not make any configuration changes during upgrade because changes are lost after upgrade.Īlways ensure to perform the backup on the first node before you start upgrading the second node. In the virtual machine, change the Guest OS version to match the OS version of UnifiedĭNS is mandatory.
UCOS NEW APPLICATION WIZARD INSTALL
Install Unified CCX only on virtual machines. You cannot switch versions.įor a 100 agent profile, if you do not want to deploy Cloud Connect, there is no change.Įnsure that the reservation of CPU and memory adhere to the specifications mentioned in the Virtualization Wiki. For a 400 agent profile, youĪ 300 agent profile is not available. If you want to continue using Cisco WFO, you must remain on Classic Licensing as Cisco WFO does not support Smart Licensing.įor a 100 agent profile, if you want to deploy Cloud Connect, you must configure 14GB of vRAM. For more information about Smart Licensing, see Cisco Unified Contact Center Express Features Guide.
UCOS NEW APPLICATION WIZARD LICENSE
To manage your license better, migrate to smart Licensing. For more information, see Cisco Prime Collaboration Deployment Administration Guide. You can use the Cisco Prime Collaboration Deployment application also to upgrade your cluster. The new version is installed on the inactive partition.įor more information on supported component versions and browsers, see the Unified CCX Compatibility related information located There is service interruption during the upgrade and subsequent server restart. The local DVD may be a bootable ISO image or a non-bootable ISO image. If you are usingĪny prior release of Unified CCX, you have to upgrade to 11.6.x or 12.0 and then upgrade to 12.5.1 SU1.Ĭisco Unified OS Administration Web Interface You can upgrade to Unified CCX version 12.5.1 SU1 from only Unified CCX versions 11.6.x, 12.0, and 12.5.1. Launch Unified CCX Real-Time Reporting Tool.Install Unified CCX Real-Time Monitoring Tool.Verify Unified CCX Database Replication.Upgrade Unified CCX Using Web Interface.
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